FAQ
What types of supplements do you sell?
We offer a curated selection of nutritional supplements designed to support everyday health and wellbeing, including:
Multivitamins (daily vitamins designed to support general nutrition)
Mineral supplements (nutrients that help support normal body functions)
Specialised wellness supplements (formulas designed to complement specific health goals)
Our supplements are created with carefully selected ingredients and clear product information so customers can easily understand what they are purchasing.
Are your supplements suitable for everyday use?
Yes, most of our supplements are designed to be used as part of a daily wellness routine.
However, supplements should always be used according to the instructions provided on the product packaging. If you have specific health conditions or concerns, we recommend consulting a healthcare professional before using any supplement.
How long does it normally take to receive my order?
After placing an order with Pure Vitamins, delivery within the United Kingdom normally takes 2–4 working days.
Please note that during busy periods such as holidays or promotional campaigns, delivery times may take slightly longer.
Where do you ship from?
Pure Vitamins operates from the United Kingdom and ships orders within the UK using trusted delivery partners.
Depending on the product and stock availability, orders may be dispatched from different fulfilment locations within the United Kingdom.
How do I receive tracking information?
Once your order has been shipped, you will receive an email from Pure Vitamins with a tracking number.
This tracking link allows you to follow your shipment and see the estimated delivery time.
What payment methods do you accept?
We offer several secure payment methods, including:
Visa
Mastercard
American Express
Apple Pay
Amazon Pay
Shop Pay
All payments are processed through secure payment providers to ensure safe transactions.
What is your return policy?
Customers at Pure Vitamins have a 14-day right of withdrawal from the day the order is received.
Returned items must be in essentially unchanged condition and properly packaged.
A return cost between £8 and £15 may be deducted from the refund depending on the weight of the item.
Refunds are processed within 14 days after the returned item has been received and inspected.
What should I do if I receive a damaged or incorrect product?
If you receive an incorrect or defective item, please contact our customer support team by email.
To help us resolve the issue quickly, please include:
Your order number
Photos of the product
A short description of the issue
Once reviewed, we will offer an appropriate solution such as a replacement, refund, or price adjustment.
What are your customer service hours?
Our customer support is available:
Monday – Friday
9:00 AM – 6:00 PM
You can also send us an email at any time and we will respond as soon as possible.
What is the best way to contact Pure Vitamins?
If you have any questions about orders, products, or policies, you can contact us using the following methods:
Email: hello@puremultivitamins.com
Phone: +44 7405 672 771
Address: 6 Barclay Steet ,Stonehaven, AB39 2BJ, United Kingdom
