Cancellation policy

Pure Vitamins UK — Subscription Cancellation Policy

Last updated: 17 May 2026

This policy explains how our subscription service works, how you can change or cancel it, and what your rights are under UK law. It applies to all subscription orders placed at puremultivitamins.com.

How subscriptions work

When you choose the "Subscribe & Save" option at checkout, you sign up to receive your selected product on a recurring basis. By default, subscriptions are delivered every 30 days.

You receive a 10% discount on the product price for every order while your subscription is active. This discount applies for the entire duration of your subscription it does not expire or change.

Your payment method on file will be charged automatically before each scheduled delivery. You will receive an email notification at least 3 days before each charge so you have time to skip, change, or cancel if needed.

Managing your subscription

You have full control over your subscription at all times through your Pure Vitamins UK account. To make changes, log in at puremultivitamins.com/account and go to "Manage Subscriptions."

From there you can:

Skip an upcoming delivery — useful if you still have product remaining
Change your delivery frequency — extend from 30 days to 45, 60, or 90 days
Change your next delivery date — bring it forward or push it back
Update your payment method — change card details at any time
Update your delivery address — change where your orders are sent
Pause your subscription — temporarily stop deliveries without cancelling
Cancel your subscription — end recurring orders entirely

If you have any difficulty accessing or managing your subscription, email hello@puremultivitamins.com and we will help you within one working day.

Your right to cancel

You can cancel your subscription at any time, for any reason, with no penalty and no minimum commitment period. There are no cancellation fees.

To cancel, either:

Log in to your account at puremultivitamins.com/account and click "Cancel Subscription," or
Email hello@puremultivitamins.com from the email address linked to your subscription and we will cancel it within one working day

When you cancel:

Any orders not yet processed will not be charged
Orders that have already been processed and shipped will be fulfilled as normal
You keep any products already delivered to you
You will not be charged for any future deliveries

Your statutory cancellation rights

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day "cooling-off period" for distance contracts including subscriptions. This is in addition to the cancellation rights described above.

You can cancel your subscription within 14 days of placing your first subscription order without giving any reason. The 14 days begin on the day you receive your first delivery.

To exercise this statutory right, email hello@puremultivitamins.com with a clear statement that you wish to cancel within the cooling-off period. We will confirm receipt by email and refund any payment you have made within 14 days of confirmation, using the same payment method you used to pay.

Important note on unsealed products: under UK regulations, supplements that have been opened or unsealed cannot be returned for hygiene reasons. If you wish to exercise your 14-day cooling-off right and receive a refund for a delivered product, the product must be returned to us unopened and in its original sealed packaging. Return shipping costs are the customer's responsibility unless the product arrived damaged or incorrect, in which case Pure Vitamins covers return costs.

Refunds for cancelled subscriptions

If you cancel within the 14-day cooling-off period and return your product unopened, you will receive a full refund of the product price within 14 days of us receiving the returned product.

If you cancel a subscription after the cooling-off period has ended, no refund is due for previously delivered products. Future scheduled deliveries will not be charged.

If a subscription order has been charged but not yet shipped, contact hello@puremultivitamins.com within 24 hours of the charge and we will cancel the order and refund the payment in full.

Failed payments

If your payment method fails when we attempt to process a subscription order, we will:

Notify you immediately by email
Retry the payment up to 3 times over 7 days
Pause your subscription if payment cannot be collected after the retry period

Your subscription will not be cancelled automatically — you can update your payment method and resume deliveries at any time.

Changes to subscription pricing

We may change the price of subscription products from time to time. If we increase the price of your subscription product, we will:

Notify you by email at least 30 days before the price change takes effect
Give you the option to cancel before the new price applies
Honour the existing price for any orders already charged

Your 10% subscription discount applies to whatever the current product price is. The discount itself will not be reduced or removed during the lifetime of your subscription.

Changes to this policy

We may update this policy from time to time to reflect changes in our service or in UK law. If we make material changes, we will notify subscribers by email at least 30 days before the changes take effect.

Contact us

If you have any questions about your subscription, this policy, or your rights as a consumer, contact us:

Email: hello@puremultivitamins.com
Response time: within one working day, often sooner
Postal address: 6 Barclay Street, Stonehaven, AB39 2BJ, UK
Company registration: Pure Multivitamins Ltd., No: SC877839

This policy forms part of our Terms of Service. By placing a subscription order, you agree to these terms.