Help Centre

When your order is dispatched we email you Royal Mail tracking information. You can also see your order status at any time on the order tracking page.

If you have not received tracking information within three business days of ordering, email hello@puremultivitamins.com with your order number and we will help.

Please check your spam or junk folder first. If it is not there, email us with the name and email address you used at checkout and we will confirm your order.

Yes, if you email hello@puremultivitamins.com within 24 hours of placing your order. Once processing has begun we cannot guarantee that a change can still be made.

We are sorry. Email hello@puremultivitamins.com with your order number and a photo if possible, and we will put it right. For faulty, damaged or incorrect items we cover the reasonable cost of returning them, whether or not the seal has been broken.

• Standard delivery: £2.99
• Free standard delivery on qualifying orders over £35

We deliver within Great Britain only. Your final delivery options are confirmed at checkout.

Orders placed before 5pm UK time enter processing that business day. Handling takes 1 to 2 business days, then Royal Mail delivery takes about 2 to 4 business days, so allow around 3 to 6 business days in total. Weekends, public holidays and carrier delays can add time.

Read the full shipping policy

You have 30 days from receiving your order to tell us you want to return it. For a change-of-mind return the product must be unused, unopened and in its original sealed packaging. For health and safety reasons, supplements cannot normally be returned once the seal has been broken, unless the product is faulty, damaged, incorrect or not as described.

We do not charge restocking or cancellation fees. This does not affect your statutory rights.

• Email hello@puremultivitamins.com with your order number and the reason for the return.
• Wait for us to approve the return and send you instructions. Please do not send anything back before then.
• Send the product to Pure Vitamins UK, 6 Barclay Street, Stonehaven, AB39 2BJ, using a trackable service where possible.

For change-of-mind returns you pay the return postage. Refunds go to your original payment method within 14 days of us receiving the item. Read the full returns policy

Choose Subscribe and Save on a product page to receive it automatically, normally every 30 days, at 10% off the one-time price. There is no minimum commitment and no cancellation fee.

Log in to your account to manage your subscription. If you need a hand, email hello@puremultivitamins.com and we will do it for you. Read the full subscription policy

Every product page lists each active ingredient with its exact amount per serving, plus directions and allergen information, so you can compare formulas easily. Browse by goal in our collections or read our supplement guides. If you take medication, are pregnant or breastfeeding, or have a medical condition, please speak to a healthcare professional before starting a new supplement.

Many of our products are vegan. Some contain animal-derived ingredients, for example our omega-3 fish oil, marine collagen (fish) and bovine collagen. Suitability and allergens are shown on each product page.

See our full FAQ page for payment methods, VAT invoices and more.