Terms of service
Last updated: 22 August 2026
These terms apply to your use of www.puremultivitamins.com and to all orders placed through it. By using the website or placing an order you accept these terms together with our Privacy Policy, Shipping Policy, Refund Policy and Subscription Policy. If you do not accept them, please do not use the website.
About us
www.puremultivitamins.com is operated by Pure Multivitamins Ltd, trading as Pure Vitamins UK, a company registered in Scotland under company number SC877839.
Address: 6 Barclay Street, Stonehaven, AB39 2BJ, United Kingdom
Email: hello@puremultivitamins.com
Phone: +44 7405 672 771
Customer service hours: Monday to Friday, 9:00am–5:00pm UK time
1. Using the site and your account
You must be 18 or over to buy from us, or have the consent of a parent or guardian.
You are responsible for keeping the information you give us accurate and up to date, and for keeping your account login details secure.
We may suspend or close an account where we reasonably suspect fraud, deliberately false information, or a serious breach of these terms.
You agree not to use the website for any unlawful purpose, to introduce malicious code, to interfere with its operation, or to collect other people's personal data without permission.
2. Products and prices
We aim to describe our products accurately. Colours and packaging may vary slightly from the images depending on your screen and its settings.
All prices are in pounds sterling and include VAT where applicable. Delivery charges are shown separately and are set out in our Shipping Policy.
Stock levels and prices can change, and obvious errors such as a mispriced product or a technical typo can occur. Where an obvious error is found we may contact you for instructions, or cancel the order and refund you in full.
3. Orders and payment
Your order is an offer to buy. A contract is formed when we send you an order confirmation email.
We accept the payment methods shown at checkout. Your payment provider may carry out its own checks.
We may cancel an order where we reasonably suspect fraud, where there is a technical failure, or where the information provided is invalid.
Promotions and discounts apply for the period stated and cannot be combined unless we say otherwise.
4. Delivery
We deliver within Great Britain only, by Royal Mail. Handling takes 1–2 business days and Royal Mail delivery takes approximately 2–4 business days after dispatch, giving an expected overall timeframe of approximately 3–6 business days. These are estimates rather than guarantees.
We email tracking information after dispatch. Full delivery information, including costs and the daily cut-off time, is in our Shipping Policy.
Your order remains our responsibility until it is delivered to you or to a recipient you have authorised.
5. Cancelling and returning an order
For most online purchases you have a statutory right to cancel. You have 14 days from the day you receive the order to tell us that you wish to cancel, and a further 14 days after that to return the goods.
In addition, we voluntarily offer an enhanced 30-day return period for eligible products, as set out in our Refund Policy. The enhanced period is offered on top of your statutory rights and does not replace or reduce them.
For an ordinary change-of-mind return you pay the actual cost of return postage. We do not charge a fixed return fee, a cancellation fee or a restocking fee.
Where a product is faulty, damaged, incorrect or not as described, Pure Vitamins UK covers the reasonable cost of returning it.
Where your statutory cancellation rights apply, we refund the outbound delivery charge up to the cost of our least expensive standard delivery option. The additional cost of a premium delivery option is not refunded.
We refund without undue delay and no later than 14 days after we receive the goods back, or after you supply acceptable evidence that you have sent them back, whichever happens first.
We are not able to offer direct exchanges. Please return the eligible original product and place a new order.
Full details are set out in our Refund Policy.
6. Faulty or misdescribed goods
Under the Consumer Rights Act 2015, the goods we supply must be of satisfactory quality, fit for purpose and as described.
If they are not, you have legal remedies which may include a repair, a replacement, a price reduction or a refund, depending on the circumstances and how long you have had the goods. Nothing in these terms limits those rights.
If something is wrong with your order, email hello@puremultivitamins.com with your order number, and photographs where relevant, and we will put it right.
7. Subscriptions
Subscription orders are also governed by our Subscription Policy, which explains how to skip, pause, change or cancel a subscription.
8. Intellectual property
The content of www.puremultivitamins.com, including text, images, logos, product names, graphics and design, belongs to Pure Multivitamins Ltd or its licensors and is protected by copyright and trade mark law. It may not be copied, modified or used for commercial purposes without our written permission.
9. Third-party services and links
Our website is hosted by Shopify. We also use third-party providers for payments, delivery and analytics. Links to other websites are provided for information only, and we are not responsible for their content, products or services.
10. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. Nothing in these terms affects your statutory rights as a consumer.
Subject to that, we are not responsible for losses that were not foreseeable when the contract was made, or for delays or failures caused by events outside our reasonable control.
11. Personal data
We handle personal data in line with UK data protection law. Our Privacy Policy explains what we collect, how we use it, and how you can exercise your rights.
12. Governing law and disputes
These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction. If you live in England, Wales or Northern Ireland, you keep the benefit of any mandatory consumer protections that apply where you live, and you may bring proceedings in your local courts.
We always aim to resolve a problem directly. If we cannot, you can get free advice from the Citizens Advice consumer service at www.citizensadvice.org.uk, which can also refer matters to Trading Standards.
13. Changes to these terms
We may update these terms. The current version is always published on this page, and the terms that apply to your order are those in force when you place it.
14. Contact
Pure Multivitamins Ltd, trading as Pure Vitamins UK
Company number: SC877839
Email: hello@puremultivitamins.com
Phone: +44 7405 672 771
Address: 6 Barclay Street, Stonehaven, AB39 2BJ, United Kingdom
Customer service hours: Monday to Friday, 9:00am–5:00pm UK time