Refund policy
Last updated: 22 August 2026
1. Our 30-day return promise
Pure Vitamins UK offers an enhanced 30-day return period for eligible products. To use it, tell us that you want to return your order within 30 days of receiving it.
This 30-day period is offered voluntarily and is in addition to your legal rights. It does not affect your statutory rights.
2. What can be returned
For an ordinary change-of-mind return, the product must be:
- unused and unopened;
- in its original, sealed packaging; and
- in a condition that allows it to be resold.
Proof of purchase, such as your order number, is required.
For health and safety reasons, supplements cannot normally be returned once the health or safety seal has been broken. This restriction does not apply where a product is faulty, damaged, incorrect or not as described. In those cases you can return it whether or not the seal has been broken.
3. How to start a return
- Email hello@puremultivitamins.com with your order number and the reason for the return.
- Wait for us to approve the return and send you instructions.
- Send the product to the return address below, using a trackable service where possible.
Please do not send anything back before we have approved the return and given you instructions, and please do not send returns to the manufacturer.
Return address: Pure Vitamins UK, 6 Barclay Street, Stonehaven, AB39 2BJ, United Kingdom.
4. Who pays for return postage
- Change-of-mind returns: you pay the actual cost of return postage. There is no fixed return fee.
- Faulty, damaged, incorrect or misdescribed products: Pure Vitamins UK covers the reasonable cost of returning the product.
We do not charge cancellation fees or restocking fees.
5. Refunds
We refund you without undue delay, and no later than 14 days after we receive the returned goods, or after you supply acceptable evidence that you have sent them back, whichever happens first.
Refunds are made to the original payment method.
Where your statutory cancellation rights apply, we also refund the outbound delivery charge, up to the cost of our least expensive standard delivery option. If you chose a more expensive premium delivery option, the additional cost above standard delivery is not refunded.
6. Your statutory cancellation rights
For most online purchases, UK consumers have 14 days from receiving the order to notify the retailer that they wish to cancel, and a further 14 days after that to return the goods.
Our 30-day return period is more generous than this and is offered in addition to it. Nothing in this policy reduces or removes your statutory rights.
7. Exchanges
We are not able to process direct exchanges. If you would like a different product, please return the eligible original product and place a new order.
8. Contact
Pure Vitamins UK
Email: hello@puremultivitamins.com
Phone: +44 7405 672 771
Address: 6 Barclay Street, Stonehaven, AB39 2BJ, United Kingdom
Customer service hours: Monday to Friday, 9:00am–5:00pm UK time