Shipping policy
Last updated: 22 August 2026
Where we deliver
Pure Vitamins UK delivers within Great Britain only. If no delivery option appears for your address at checkout, we are not able to ship your order to that destination.
Delivery cost
- Standard delivery: £2.99
- Free standard delivery on qualifying orders over £35
The delivery options available to you, and your final eligibility for free delivery, are confirmed at checkout.
Processing and delivery times
- Handling time: 1–2 business days, Monday to Friday
- Royal Mail delivery after dispatch: approximately 2–4 business days
- Expected overall timeframe: approximately 3–6 business days
Orders received before 5:00pm UK time enter processing that business day. Orders received after 5:00pm enter processing on the next business day. Handling normally takes 1–2 business days.
These timeframes are estimates rather than guarantees, and can be affected by weekends, public holidays or carrier delays.
Order confirmation and dispatch
After you place an order you will receive a confirmation email containing your order number and proof of payment. Please check your spam or junk folder if it does not arrive.
When your order is dispatched we email you Royal Mail tracking information so you can follow the delivery.
If you have not received tracking information within three business days of ordering, email hello@puremultivitamins.com with your order number and we will help.
Changing your delivery address
You may request a change of delivery address within 24 hours of placing your order by emailing hello@puremultivitamins.com. Once processing has begun we cannot guarantee that a change can still be made.
Responsibility for your order
Pure Vitamins UK remains responsible for your order until it is delivered to you or to a recipient you have authorised.
Order acceptance and pricing
Occasionally we are unable to process an order, for example because of incomplete or incorrect information, suspected fraud, or a payment verification issue. We reserve the right to refuse or cancel an order in those circumstances.
We may ask you to confirm details such as a telephone number or your delivery address before we accept an order. We will never ask you for your banking details, your full payment card number, passwords or security codes by email or chat.
We work to keep our pricing accurate, but errors can occur. If a pricing error is found we may contact you for instructions, or cancel the order and let you know.
Contact
Pure Vitamins UK
Email: hello@puremultivitamins.com
Phone: +44 7405 672 771
Address: 6 Barclay Street, Stonehaven, AB39 2BJ, United Kingdom
Customer service hours: Monday to Friday, 9:00am–5:00pm UK time